UN High Commissioner for Refugees
(UNHCR), Accountability to Affected People (AAP) Toolkit:
Communications Needs Checklist available at: https://
data.unhcr.org/en/documents/details/102170
UN High Commissioner for Refugees (UNHCR), Sexual
Orientation, Gender Identity, Gender Expression and Sex
Characteristics (SOGIESC) in Forced Displacement and
Migration: Facilitation Guide, September 2021, available
at: www.unhcr.org/publications/brochures/6163e9e24/
training-package-facilitation-guide.html
UN High Commissioner for Refugees (UNHCR), UNHCR
Grant agreements with organizations led by displaced and
stateless persons – Briefing Note, May 2022. See https://
www.unhcr.org/publications/brochures/61b28c784/
unhcr-grant-agreements-organizations-led-personsconcern-poc-briefing-note.html
UN High Commissioner for Refugees
(UNHCR), Strengthening Protection of Persons with
Disabilities in Forced Displacement: Facilitation Guide,
July 2021, available at: www.unhcr.org/60ec2cd64.pdf
UN High Commissioner for Refugees (UNHCR), Tip sheet
on applying the UNHCR age, gender and diversity policy to
LGBTIQ+ persons, March 2021, available at: www.unhcr.org/
protection/operations/60db21c9254/tip-sheet-applyingunhcr-age-gender-diversity-policy-lgbtiq-persons.html
International Rescue Committee (IRC), IRC Client-Responsive
Programming – Core Resource Manual, April 2018, available
at: www.rescue.org/sites/default/files/document/2644/clien
tresponsivenesscoreresourcemanual-april.pdf
International Rescue Committee (IRC), Inclusive client
Responsiveness Toolkit, July 2021, available at: www.
rescue.org/sites/default/files/document/6047/
irccrtoolbox-screen.pdf
International Committee of the Red Cross (ICRC), A Red
Cross Red Crescent guide to community engagement
and accountability, 2021, available at: www.ifrc.org/sites/
default/files/2022-05/RCRC_CEA_Guide_2022.pdf
International Federation of Red Cross and Red
Crescent Societies (IFRC), Community Engagement and
Accountability (CEA) Toolkit, 2021, available at: https://
communityengagementhub.org/resource/cea-toolkit/
6.2 Communication and Transparency
UN High Commissioner for Refugees (UNHCR), Using
Social Media in Community Based Protection, January
2021, available at: https://www.unhcr.org/innovation/wpcontent/uploads/2021/01/Using-Social-Media-in-CBP.pdf
UN High Commissioner for Refugees
(UNHCR), Accountability to Affected People (AAP)
Toolkit: Accessible Communication For Persons with
Disabilities, available at: https://www.unhcr.org/media/
unhcraaptoolctaccessiblecommunicationforpwd
UN High Commissioner for Refugees
(UNHCR), Emergency Handbook: Persons with
Disabilities, 2023, available at: https://emergency.unhcr.
org/entry/43587/persons-with-disabilities
UN High Commissioner for Refugees (UNHCR), Accountability
to Affected People (AAP) Toolkit: Supporting participation of
persons with disabilities, available at: https://data.unhcr.org/
en/documents/details/102172
UN High Commissioner for Refugees
(UNHCR), Information and Communication Needs
Assessment Tool, available at: www.unhcr.org/
innovation/information-and-communication-needs-tool/
UN High Commissioner for Refugees (UNHCR), Digital
Communications with Communities Community of
Practice and HELP ‘How to’ Guide, available at: CwC of
Practice and HELP ‘How to’ Guide
UN High Commissioner for Refugees
(UNHCR), Communicating with Communities via WhatsApp:
Standard Operating Procedures for setting up a WhatsApp
communication system using Turn.io, available at: https://
docs.google.com/document/d/1oOVprO3Gh5NP-lXK_
wBCHge9pGGrrvAP5xXXIDq-xrU/edit
UN High Commissioner for Refugees (UNHCR), UNHCR
Digital Inclusion – Chama Chatbot, available at: https://
www.youtube.com/watch?v=4zN7JEWRxVQ
UN High Commissioner for Refugees (UNHCR), UNHCR
Turn.io WhatsApp Service - Introduction to the
pilot, available at: https://www.youtube.com/
watch?v=NOx3b9M6QtI
6.3 Feedback and Response
UN High Commissioner for Refugees (UNHCR), Regional Toolkit
for Protection from Sexual Exploitation and Abuse, Sexual
Harassment (PSEA/SH) and Inter-agency Community-Based
Complaint Referral Mechanism in the Americas, October 2019,
available at: https://www.refworld.org.es/docid/5db1dd134.html
UN High Commissioner for Refugees (UNHCR), UNHCR:
The Regional Safe Spaces Network in the Americas:
Lessons learned and Toolkit, June 2018, available at:
https://www.refworld.org.es/docid/5c50c4b54.html
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