Joyce
93 years old
Busia District
Joyce, aged 93, stays with her fourth born son, Wafula. We would later learn that her other sons
are in Kampala. As we interview her, she says her tongue is very heavy and she can’t speak for
long—and when she does, she speaks rather slowly, often stopping in her tracks.
When Joyce is unable to continue speaking, her son Wafula intervenes and tells us his mother’s
experience when she tried to register for a National ID. He narrates:
We tried to register her while registration for the National ID was happening—I took her to the
sub county personally. We filled in the [registration] form that was given to us but when it came
to taking the picture, it couldn’t be captured. They tried taking her picture four times and it
refused.
Eventually, the people registering told us that they won’t be able to enter mama into the computer
because her picture couldn’t be captured. They therefore gave us back the registration form and
we went home.
When we asked why her face couldn’t be captured, we were told that it’s because she has grey
hair.
Wafula added that there are other people in their community who also faced a similar challenge
and they have never gotten a National ID to date.
How a National Security Approach to Uganda’s National
Digital ID Has Led to Wholesale Exclusion of Women and Older Persons
29