IMP LEMENTATIO N Mobile clinics organized in collaboration with the government often have greater flexibility with evidentiary standards and fees required in documentation applications, or reduced processing times. These collaborative efforts can be important opportunities for mutual education and relationship-building between your program, donors, and government officials. Mobile clinics not only bring services directly to the community, but they may also reduce processing times for obtaining documentation because of the temporary concentration of government resources. The immediate impact can energize the community. However, they raise practical issues such as management of community expectations, crowd control, and paralegal security, and require extra resources (e.g. transportation or meals for participating paralegals and/ or registrars). In addition, mobile exercises are rarely sustainable because of the resources required, and should go hand in hand with advocacy aimed at improving government outreach through more permanent, structural mechanisms. RELATED RESOURCE Stateless Persons in Detention: A tool for their identification and enhanced protection, UNHCR Ensure you do no harm. Paralegals should not assist with mobile clinics if they will discourage governments from fulfilling their duties to ensure provision of documentation to all, rather than serving as examples to push governments to do more. If government becomes reliant on civil society to pay for mobile events, for example, encouraging greater government accountability for outreach and service provision in the future may become more difficult. Information campaigns through the media Outreach through radio, TV, social media, websites, roadshows, or other mass communication techniques can cover a larger area and reach many people. Yet impact is hard to measure, especially in the case of TV and radio. Projects that use these modes of outreach should have a well thought-out communications plan. If possible, a marketing specialist could play a role so that you invest resources wisely in such campaigns. Every communications strategy should be tailored to each target group, using local languages and channels. If you seek to serve children, use child-friendly ways of conveying complex information, for example through cartoons. 8.2 Case Categories Most projects categorize clients and their needs when they first seek assistance, and case forms typically have categories. Categories are an organized way of deciding how your project will help particular clients. Keeping track of the numbers in each category can help you determine the major issues populations face and how your project should distribute resources and strategies. These facts can also be useful for advocacy messages. 90 | A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y