Consider which dates in the process of handling
the case are both relevant to your data needs and
possible for the paralegal to collect. For example,
if you need to know how long the process took,
you may want to include both ‘application date’
and ‘received date’ on your case form.
C AS E O UTCOM E S EC TI O N
C AS E P R O C E SS S E C TI O N
FIRST VISIT TO GOVT:
Actions Required
q Obtain Affidavit
q Verification
q …….
q …….
q Other ( _____________ )
If the documents requested will tell you
something about differential treatment or
obstacles people face, list these here. Remember
that if your data management system can be
easily updated you can add new options that
your learn about through casework.
APPLICATION DATE:
Institutions Engaged
q Registration Office
q Police
q Formal Courts
q Military
q Ombudsman’s Office
q Human Rights Comm.
q NGO
q Other ( _____________ )
Tools/Resources Used by Paralegal
q Gave information to client
q Helped with written form(s)
q Helped gather supporting docs
q Accompanied to govt office
q Negotiated with government authority
q Formal letter to local registration office
q Follow-up visit to govt office
# of visits (_____)
Reason for Ending Case
q Document Issued to Client
q Received national ID card
q Received passport
q Received birth certificate
q Received death certificate
q Other ( _______________________________ )
q Resolved (result other than document)
q Client sent to district of birth to apply
q Denied by govt office/authority
q Inordinate delay by govt/authority
q Litigated
q Client withdrew case
q Client no longer responding
q Other ( __________________________________ )
Does client commit to assisting
two others?
m Yes m No
Documents Requested
q Father’s ID Card
q Mother’s ID Card
q Parent birth certificate
q Parent death certificate
q School result slips
q ……..
q ……..
q ……..
q Other ( _____________ )
q Help client check status via SMS
or online
q Program Administrator consulted
q Program Administrator took action
q Lawyer involved
q Other ( _____________________________
______________________________________
______________________________________
_____________________________________ )
ISSUED DATE:
Documents Submitted
q Father’s ID Card
q Mother’s ID Card
q Parent birth certificate
q Parent death certificate
q School result slips
q ……..
q ……..
q ……..
q Other ( _____________ )
Fee Paid (1)
Amount: _______ [currency]
To: ( ____________________ ) For: ( ____________________ )
Receipt Given?
m Yes m No
If Denied, Reason Cited for Denial
• Name ( __________________________________ )
• Title or Position ( _________________________ )
• Office ( _________________________________ )
DATE CLOSED:
Note that options are listed either
with circles or squares—this is a
visual reminder to the paralegal
whether they can ‘select one’
(circle) or ‘select as many as
apply’ (square).
Tracking client involvement
can help a project to
measure empowerment
and determine what factors
might limit a client from
playing an active role.
Govt. Questions Asked
q Birthplace
q Birthdate
q Political Allegiances
q Length of residency
q Village of origin
q Language ability
q ……..
q ……..
q Other ( _____________ )
Is client active in the process of the case?
q Yes q No
If Denied, Reason Cited for Denial
m Formal Rejection
q Lack of document: ( ___________________ )
q Incomplete forms
q Ineligible for citizenship
q Explicitly told to reapply/start over
m Rejected through Inordinate Delay
m No reason given
m Other( __________________________________ )
DATE RESOLVED:
As you build a case
form, insert the options
(as many as needed)
that are relevant for
your context and the
data you need to collect
Step at which Application Denied
m Submission of application
m Request for more documents
m Others must vouch for client
m Search for ID # (if card lost)
m Waiting Period
m……..
m Other ( _________________________________ )
Step at which Application Denied
q Written
q Verbal
q No response
Direct Quote of Response:
___________________________________________
___________________________________________
___________________________________________
___________________________________________
Recording whether or not
an official receipt is given
for each fee paid can help
in determining whether
corruption is present in
the system
A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y
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