Experience of results •H  ow satisfied have clients been with the outcomes of their cases? Do they see it as fair/ partly fair/ not fair? •H  ow satisfied have clients been with the help they received from the paralegal? Norms and spill-over effects •A  re former clients sharing legal knowledge or assisting others with applications for legal identity documents? If so, how and with whom? CARVING OUT SPACE FOR LEARNING FROM THE RESULTS OF YOUR MONITORING AND EVALUATION ACTIVITIES, AND INTEGRATING THESE •D  o people who are not clients know how to get their documents? Do they go on their own, with direct encouragement, or only with accompaniment? LESSONS INTO •W  hat is the relationship between legal documents and sense of belonging and sense of having a stake in society? How do clients and non-clients report interacting with government? OF PLANNING, IS Collective action and systemic change •D  o community members think the community itself could advance issues around legal identity and citizenship? How? •H  ow have clients’ attitudes towards government changed as a result of their work with the paralegal and/or as a result of successfully acquiring/using legal identity documents? THE NEXT ROUND ESSENTIAL FOR RESPONDING TO CLIENT CONCERNS, IMPROVING EFFICIENCY, AND IMPROVING STANDARDS. •D  o clients report a greater, the same, or a lesser sense of agency than they felt before they worked with a paralegal, in terms of their ability to mobilize collectively to solve common challenges? •H  ow do local government officials report being influenced by or interacting with the paralegals? With clients? Carving out space for learning from the results of your monitoring and evaluation activities, and integrating these lessons into the next round of planning, is essential for responding to client concerns, improving efficiency, and improving standards. Especially if paralegals do not play a major role in monitoring and evaluating themselves, they must receive feedback and learn the reasons behind it. Workshops, phone calls, and team meetings are all ways for paralegals and other members of your program to think through how to use the results of data analysis and evaluation in improving the program. Working with donors and partners to discuss and compare programs, impacts, and lessons learned is also wise. Collaborations, particularly in evaluation activities, can offer opportunities to compare the design of your services with other programs and see which succeeds and in what circumstances.  he information you gather during monitoring processes, and the T lessons learned through evaluation, can be developed into reports for advocacy, or written up and shared confidentially with decisionmakers. See 10.5 Advocacy Strategy: Relationship-Building and Education for further information. DISCRIMINATION EMPOWERMENT SUSTAINABILITY DATA RELATED RESOURCES (EXTERNAL) RELATED SECTIONS (WITHIN) A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y | 59